How do I know what Browser I am using?
The easiest way is to use a service that detects Browser and version. Just click on one of the options below.
How do you take a screenshot?
A screenshot is an image/snapshot of your computer monitor screen. Often times Tech Support will ask you to send one to help identify issues.
1.) Have your screen look the way you want it to be captured.
2.) Find a key on your keyboard labeled something like "PrtScn" or "Prt Sc". This is usually in the upper right side of the keyboard.
3.) Press this key. You will not visually see anything happen on the screen.
4.) Now, you have to put the screen capture in a file. Usually, this is either MS Paint or MS Word
5.) For this example open M.S. Paint
6.) Find the "Paste" and use it. Your screen capture should appear in the file. (If is does not go back to Step 1)
7.) Save the file. You can now email this file.
Mac (OS X)
1.) Command-Shift-3, This will take a screenshot of the screen, and save it as a file on the desktop. You can now email this file.
What is a Web Browser?
A Web Browser (a.k.a browser) is a software interface design to navigate the World Wide Web (a.k.a. The Internet). There are several brands of browsers out there the most common are:
What is the ITS, Inc. refund policy?
The following policy applies to refunds for online purchases and online professional development:
1. Full Refund, within 48 hours of registration/No access or participation in any modules of a series or course.
2. Full Refund (Less $20 Processing Fee), After 48 hours of registration/No participation in any modules of a library and within 30 days of registration.
3. 50% Refund (Less $20 Processing Fee), After 48 hours of registration/participation in 35% or less of the modules in a library and within 14 days of registration.
4. No Refund, After 48 hours of registration/participation in more than 35% of the modules in a library.
When does Graduate Credit apply?
Graduate Credit will only apply to the semester for which course work is completed. If you started course work in October of 2013 and finished course work in March of 2013. The Graduate Credit would apply for the spring/winter semester.